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Collection & Returns

Collection & Returns

There is a 99pct chance if your order is placed before 6pm, it will be avilable for collection from the surgery the following week day afternoon.  
 
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the food will need to be returned to the surgery by you for a refund to be awarded.
 
Any food found to have an expiry date within 1 month of the collection date will be replaced free of charge.
 
You have right to cancel within seven days of your contract with us, or with in seven days of receipt of the goods (whichever is the longer). If you do cancel your order, we will refund your payment if the goods have not been opened and the goods have been returned to Witten Lodge without being damaged. 

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